Third Party Reviews Reviews For Sport Clips Haircuts of Harden Ranch Plaza

1 rating

I went to your location a little over a week ago and had my haircut by James. The overall experience wasn't bad, he got the cut wrong but I felt like he tried his best so I decided to tip him anyways. This is where I loose my patience, I only had 20 dollars in cash so in order to tip him I would need to use my credit card. I asked if he could split the transaction 10 in cash and 10 on my card so I can give him 5 dollars. He agreed and rang me up. I noticed the card reader read 20 dollars. We continued the transaction and he gave me $5 cash back. So, afterwards I asked for a receipt and he stated he did not know how to print a receipt after the transaction and printed out a visit history that just said $20. I had my suspicions that he charged $20 on my card but I couldn't find out until it posted on my bank account earlier this week after memorial day. Come to find he charged me $20 for the haircut on my credit card and kept $15 cash. I would never tip someone $15 for not following directions. So I called the store and spoke to the manager on duty and she was reluctant to help me. She told me they would "rework" the haircut and that's all. After about 10 minutes of her repeating herself she said I could have a free cut whenever I want. Maybe she doesn't understand, I won't ever come back to this entire establishment. I no longer want quick easy haircuts. I'm taking my business to a local barber from now on and getting a high quality cut for a little more money. I don't think it's right for your managers to refuse to help their customers if only she gave me her name.

Rated 1.0 out of 5.0 based on 1 Client reviews

1
Ishtar | May 31, 2019 Google

"I went to your location a little over a week ago and had my haircut by James. The overall experience"